Ever thought about how a bunch of carbon atoms can strut their stuff as a gleaming diamond or, well, just lay low as a piece of humble coal? Now that's a party trick for you! In this episode, we dive into how a company is pretty much the same. You could have all the same pieces—people, resources, the company espresso machine—but end up with a rockstar organization or a sh*ty operation.
Now, whose job is it to steer the ship right? Tune in as we jive and joust about the 'Carbon to Diamond' theory of business transformation. We’ll dissect a small part of the amazing journey of Continental Airlines from 1993 to 1999 and spill the secret sauce that turns businesses from lackluster lumps of coal into dazzling diamonds.

Thanks chatGPT, for helping out with this episode description, you're a true friend.